FAQ
Frequently asked questions
Please tell us what you need. Our team is ready and happy to help.
What types of cargo do you handle?
Panama Logistics handles a wide variety of cargo, including general freight, containerized shipments, bulk commodities, oversized loads, and time-critical cargo. Whether your goods require special handling, temperature control, or complex routing, our experienced team ensures safe, compliant, and efficient transportation. We tailor each solution to meet your cargo’s unique requirements, across land, air, and sea.
Do you offer door-to-door services?
Yes, we provide comprehensive door-to-door logistics solutions that cover every stage of the supply chain. From pickup at the origin to final delivery at the destination, our team coordinates the entire process with precision. This includes freight transport, customs clearance, warehousing, and local distribution — ensuring a hassle-free experience with full visibility and one point of contact throughout your shipment’s journey.
Can you handle customs clearance?
Absolutely. Our in-house customs clearance specialists manage all necessary documentation, compliance checks, and regulatory procedures to ensure smooth and efficient cargo movement across borders. We work closely with customs authorities to minimize delays and avoid penalties, helping you navigate complex import/export requirements with confidence. Whether for standard freight or specialized cargo, we make customs processes seamless and transparent.
Do you operate internationally?
Yes, Panama Logistics operates on a global scale through a trusted network of agents and strategic partners. We offer import and export services across all continents, with full control over routing, documentation, and transit coordination. No matter where your cargo is going — or coming from — our international logistics capabilities ensure timely delivery, local compliance, and competitive pricing in every major market.
What regions do you serve in Egypt?
We operate across all major Egyptian ports, including Alexandria, Damietta, Port Said, and Suez. Our local presence allows us to provide ship agency services, port operations, and cargo handling with speed and precision. Additionally, we support vessel transits through the Suez Canal and offer inland trucking and distribution services throughout Egypt, making us a reliable partner for domestic and international logistics.
Do you support offshore logistics?
Yes, we specialize in offshore logistics and maritime support. We offer operational services for offshore units, platforms, and support vessels, including crew transfers, supply delivery, equipment handling, and emergency response. With a deep understanding of offshore environments and regulatory standards, Panama Logistics ensures safety, reliability, and timely execution — whether in oil and gas fields or maritime support zones.
Can I get a quote for LTL or small shipments?
Certainly. We offer competitive and flexible pricing for LTL (Less Than Truckload) and small shipment services. Whether you’re moving a few pallets or managing smaller-scale distribution, our team can provide accurate quotes based on volume, destination, and transit time. We coordinate every detail to ensure your cargo is delivered safely, affordably, and on schedule — without compromising service quality.
What if my cargo is urgent or oversized?
Panama Logistics has extensive experience in handling urgent, oversized, and project cargo. Our team plans and executes time-sensitive shipments with speed and accuracy, using optimized routing, special equipment, and real-time coordination. Whether it’s expedited air freight or complex over-dimensional cargo by sea or land, we ensure everything arrives safely, compliantly, and on time — no matter the size or challenge.
How do I track my shipment?
You can track your shipment at any time by contacting our team directly via phone, email, or text. We provide real-time updates, milestone notifications, and proactive communication to keep you fully informed throughout the shipping process. From departure to final delivery, our 24/7 customer support ensures complete visibility and peace of mind, so you’re never left wondering where your cargo is.
Do you negotiate with carriers for me?
Yes. As part of our freight forwarding services, we handle all negotiations with trusted carriers on your behalf. We compare rates, transit times, and service quality to select the best transport options for your needs and budget. Our industry knowledge and carrier relationships allow us to secure competitive pricing and reliable schedules — saving you time, cost, and operational hassle.
How do I get started with Panama Logistics?
Getting started is easy. You can contact us through our website, email, or phone to speak with a logistics advisor. We’ll gather the details of your shipment and offer a tailored solution based on your goals. Whether it’s a one-time move or ongoing logistics support, our team will guide you through every step and ensure your cargo is in expert hands from day one.